What happens at the end of your broadband contract?

Man deciding which broadband provider to switch to

Are you coming to the end of your broadband contract and wondering what your options are? You’re not alone! In fact, millions of people in the UK are currently paying more than they need to for their broadband package after their contract has expired. But don’t worry; there are plenty of ways to find a better deal and save yourself some cash.

What does out of contract mean?

When your contract ends, you’re out of contract. This means you’re no longer bound to your original contract and are free to either stay with your current provider or switch to a new one.

Unfortunately, many people don’t realise they’re out of contract and continue to pay the same amount they did during the contract period. This often results in paying more than necessary and missing out on great deals from other providers.

Will my provider tell me when I’m out of contract?

Yes! In February 2020, Ofcom introduced new rules that meant providers are now legally obligated to inform customers when their contract term is almost up.

The end-of-contract notification should include the following information.

  • The date your current contract will finish
  • How much you’re currently paying each month
  • What services you’re currently paying for
  • How much you’ll pay once your contract expires if you stay with your current provider
  • The best new deals available to both new and existing customers

When will you receive your End of Contract Notification? 

Your provider must contact you 10-40 days before your contract is up, giving you an opportunity to shop around for a better or cheaper deal.

So what are my options if I’m out of contract?

Now you know what to expect from your provider when your contract ends, it’s time to consider your options.

You can let the contract roll on and carry on with your current provider.

This is the easy option, but it’s also the most expensive – at least in the long run. Research by Which? found that loyalty to broadband companies doesn’t pay. Customers who stick with the same service provider end up paying significantly more than new customers for the same download speeds.

The second option is to switch providers. Here are a few things you need to consider when browsing for a better deal.

Speed: Broadband speed is one of the most important factors to consider when choosing a new provider. An internet speed of 25Mbps is considered good, although larger households where multiple people are online simultaneously may require 75Mbps.

Data allowance: Consider how much data you need each month and whether the provider offers unlimited data. If you stream lots of movies and TV shows, you may need an unlimited data plan to avoid going over your limit and incurring extra charges.

Price: Price is always a key consideration. Check the monthly cost of the package and whether there are any setup fees or hidden charges to be aware of.

Customer service: Lastly, check the provider’s customer service reputation. Look for reviews and ratings from other customers to ensure that the provider offers good customer support and responds promptly to any issues or concerns.

6G Internet: the smart choice for out-of-contract customers

If you’re an out-of-contract customer looking for a new broadband provider, 6G Internet is a great option. 

We offer fast and affordable broadband with speeds up to 75 Mbps, unlimited data, and guaranteed speeds to the router.

Deals start from under £20 p/m.

There are no zero set-up or line rental costs, and our customer service centre is locally based, so you can always speak to a ‘real’ person when you need help or advice.

And we never increase prices mid-contract.

Sign up with 6G Internet today.